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Privacy Policy

Rawa Learning (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website https://rawalearning.com.

Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, and any information you submit via contact or subscription forms.

  • Child-Related Information: We do not knowingly collect personal data from children. Any content is directed at parents or guardians.

  • Automatically Collected Data: IP address, browser type, device type, pages visited, and time spent via cookies and analytics tools.

How We Use Your Information

We use the information we collect to:

  • Provide and improve our services and educational content

  • Respond to your inquiries or feedback

  • Send newsletters or updates if you’ve subscribed

  • Analyze website usage to enhance user experience

Cookies and Tracking Technologies

We use cookies and similar tools to:

  • Remember your preferences

  • Analyze site traffic (e.g., Google Analytics)

  • Improve content delivery

You can disable cookies through your browser settings.

Data Security

We implement security measures such as HTTPS encryption and secure servers to protect your data. However, no method of online transmission is 100% secure.

Your Rights

Depending on your location, you may have rights to:

  • Access, correct, or delete your personal data

  • Withdraw consent to data processing

  • Contact us to exercise your rights at: support@rawalearning.com

Children’s Privacy

We do not knowingly collect personal information from children under 13. Parents or guardians should supervise use of our site by minors.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

Contact Us

If you have questions about this Privacy Policy, contact us at:
Email: support@rawalearning.com

Privacy Policy

Rawa Activities LLC and/or its affiliates or related entities (hereinafter individually and collectively referred to as “Rawa”, “we”, “our”, or “us”) are committed to protecting the privacy and confidentiality of personal data in compliance with the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (“PDPL”) and other applicable laws. We provide an interactive platform and related physical products designed to help individuals (“Users”, “you” or “your”), including children, learn Arabic and other languages through engaging content, such as videos, audios, quizzes, games and flashcards (“Platform”). This privacy policy (hereinafter, the “Privacy Policy”) outlines how Rawa collects, uses, processes, and shares personal information from the Users of the Platform.

By accessing or using the Platform and its related services, you, as the parent or legal guardian supervising the child’s use of the Platform, hereby acknowledge, agree, and consent to the collection, processing, and storage of personal and/or sensitive data as outlined in this Privacy Policy. If you do not agree with any part of this Privacy Policy, you (and your child) should immediately discontinue use of the Platform and all related services.

1. INFORMATION/DATA COLLECTED

1.1 Information Provided Directly

Rawa collects the following data directly from the User when they register, create an account, or otherwise interact with the Platform in any manner:

  • Identity Data:Includes the User’s first name, last name, nationality and your child’s name and age. The child’s personal data is collected only to personalize educational content..

  • Contact Data: Email address. phone number and delivery address (in case of purchase of flashcards that needed to be physically delivered).
  • Financial Data: payment details are processed securely through third-party payment gateways.
  • Profile Data: Includes username, preferences, feedback, survey responses, interests, purchase history, and activities on the Platform.
  • Location Data: Includes location information, such as GPS coordinates (if the User grants such permission).

Our Privacy policy was amended on [●] November 2025 from our previous version.

  • Communications Data: Includes messages, inquiries, and correspondence sent to Rawa or through the Platform or with other merchants. This also includes customer support, interactions and chat logs.
  • Marketing and Preferences Data: Includes your preferences for receiving marketing communications, participation in promotional campaigns, and data related to rewards programs or loyalty schemes.

1.2 Information Collected Automatically

Rawa collects data automatically when you access the Platform, which includes:

  • Technical Data:Internet Protocol (IP) address, login information, browser or device type and version, time zone settings, device information, and operating system details.

  • Usage Data:Interaction logs, app usage patterns, and other data regarding your activity on the Platform.

  • Third-Party Data:Information from connected devices and apps.

1.3 Legal and Contractual Requirements

Rawa may collect personal information required by law or necessary to fulfil its contractual obligations. Failure to provide such data when requested may result in Rawa’s inability to deliver certain services. Users will be notified if this is the case.

2. COOKIES AND TRACKING TECHNOLOGIES

2.1 Use of Cookies

Rawa uses cookies and similar tracking technologies to enhance the Platform’s functionality, improve User experience, and collect information about how the Platform is used. Cookies are small text files stored on your device that allow Rawa to recognise your preferences, improve app performance, and provide personalised services.

2.2 Types of Cookies Used

Rawa utilizes the following categories of cookies to enhance the functionality and performance of the Platform:

  • Essential Cookies:These cookies are necessary for the basic operation of the Platform. They enable core functionalities such as security, authentication, and navigation. Without these cookies, some features of the Platform may not function properly.

  • Performance Cookies:These cookies collect information about how Users interact with the Platform, such as pages visited, time spent on pages, and error reports. This data helps Rawa identify issues and optimize the Platform’s performance.

  • Functional Cookies:These cookies remember User preferences and settings, such as language preferences, profile customization, and saved preferences. They are used to provide a more personalized and seamless experience for Users.

  • Analytics Cookies:Rawa uses analytics cookies to gather insights into user behavior and monitor usage trends. This data is used to improve the Platform’s features, usability, and overall experience.

  • Third-Party Cookies:Rawa may allow third-party service providers, such as analytics providers, advertisers, or social media platforms, to place cookies on the Platform. These cookies assist with functionality, performance monitoring, or delivering targeted advertising based on user activity.

2.3 Your Consent to Cookies

By accessing or using the Platform, you consent to the placement and use of cookies on your device in accordance with this Privacy Policy. If you do not consent to the use of cookies, you have the option to modify your browser or application settings to block or disable cookies. Please be aware, however, that disabling certain cookies may limit the Platform’s functionality and negatively affect your user experience.

2.4 Managing Cookies

You can control or delete cookies through your browser or device settings. Instructions for managing cookies vary by browser and device, but commonly include options to (a) enable or disable all cookies, (b) delete cookies already stored on your device, or (c) block third-party cookies.

Please refer to your browser/device’s help section for detailed guidance on managing cookies.

2.5 Data Retention

Cookies used by Rawa remain on your device for the duration specified in the cookie file, or until you manually delete them. Temporary cookies (session cookies) expire when you close the browser or app, while persistent cookies remain active until their defined expiration date.

2.6 Third-Party and Services

Rawa may integrate third-party tools or services that use their own cookies. These third parties are responsible for their cookies and privacy practices. Rawa advises users to review the privacy policies of these third-party providers to understand how they handle the data they collect.

2.7 Updates to Cookie Policy

Rawa may periodically update this cookies policy to reflect changes in technology, law, or Platform features. Continued use of the Platform constitutes acceptance of such updates.

3. LEGAL BASIS FOR PROCESSING

When Rawa processes personal data, as mentioned in this Privacy Policy, it relies on specific legal bases to ensure compliance with applicable laws. The legal bases under which Rawa processes personal data include:

  • Consent:By using the Platform, you explicitly consent to the collection, use, and processing of the User’s personal data for the purposes of connecting and providing the services outlined in this Privacy Policy.

  • Contractual Necessity:Processing is necessary to fulfil contractual obligations arising from the use of the Platform, including providing access to paid content, delivery of flashcards, and providing customer support, or taking steps requested by you prior to entering into a contract.

  • Legal Obligation:Rawa processes personal data where required to comply with applicable UAE laws and regulations, excluding contractual obligations. This includes compliance with tax laws and regulatory requirements, as well as responding to lawful requests from authorities.

  • Legitimate Interests:Rawa processes personal data to pursue legitimate business interests, such as ensuring the security and functionality of the Platform, conducting analytics, improving services, and communicating relevant updates. When relying on legitimate interests, Rawa balances these interests against your fundamental rights and freedoms.

By using the Platform, you acknowledge and agree that Rawa may rely on one or more of these legal bases to process your personal data.

4. USE OF PERSONAL DATA

Rawa uses personal data for the following purposes to deliver services efficiently and comply with applicable legal and contractual obligations:

  • Service Providers: to facilitate payment through third-party payment gateways and delivery of flashcards through logistics service providers.
  • Platform Operations: To operate, manage, and improve the functionality of the Platform, including updates, testing, troubleshooting, and quality control.

  • Account Management: To create and manage User account, verify credentials, and provide relevant information about account status, fees, and terms.

  • Personalization: To offer tailored product recommendations, customized services, and content based on your preferences, browsing history, and usage patterns.
  • Communications: To send important updates, respond to inquiries, and inform you about services or products that may be of interest to you. This may include marketing communications where you have provided explicit consent.
  • Data Analysis: To conduct analytics, including customer feedback analysis, operational efficiency improvements, and usage trend evaluations to enhance the Platform and services.
  • Fraud Prevention and Security: To prevent, detect, and respond to fraud, unauthorized access, or breaches of security involving the Platform.
  • Compliance: To comply with legal and regulatory obligations, including financial regulations, anti-money laundering (AML) requirements, tax obligations, data protection laws, and responding to lawful requests from regulatory or law enforcement authorities.

By using the Platform, you expressly consent to Rawa’s use of your personal data for the purposes outlined in this Privacy Policy.

5. DISCLOSURE OF PERSONAL DATA

Rawa may disclose personal data to the following parties for legitimate purposes as outlined in this policy:

  • Service Providers: Third-party providers, including payment gateways, app hosts, logistics service providers, cloud service providers, and analytics tools, may access personal data under strict confidentiality agreements to support the operation and functionality of the Platform.

  • Regulatory Authorities: Personal data may be disclosed to comply with UAE legal obligations, judicial orders, or lawful requests from regulatory or law enforcement authorities.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, personal data may be transferred to the acquiring entity as part of the transaction.

  • Affiliate Marketing and Third-Party Platforms: Rawa integrates with third-party websites via affiliate marketing programs. When users access third-party websites via affiliate links on the Platform, Rawa does not record, track, or collect data on user activity on those platforms. However, users should note that these third-party platforms may record, track, or collect data in accordance with their respective privacy practices. Rawa strongly encourages users to review the privacy policies of these third-party websites to understand how their personal data may be collected, processed, or used.

By using the Platform, you acknowledge and consent to these disclosures in accordance with this policy.

6. CONSENT AND WAIVER

By accessing or using the Platform:

  • you expressly consentto the collection, use, and processing of your personal data for the purposes stated in this Privacy Policy;

  • you waive any claimsrelated to the processing of personal data within the scope of applicable UAE laws and acknowledge that Rawa is not liable for third-party misuse of data where reasonable safeguards are in place;

  • you consent to Rawa’s disclosure of personal datato merchants, service providers, and regulatory authorities as necessary; and

  • you confirm that the submission of personal data is voluntaryand agree that refusal to provide necessary information may result in limited Platform functionality.

7. DATA RETENTION

Rawa retains personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by UAE law. Data no longer needed is securely deleted or anonymised. It is hereby clarified that if a User requests account erasure/deletion, Rawa will initiate the processing of such request without undue delay (in any event within 90 (ninety) days). During this period, the relevant User’s account will be deactivated, and the User will be logged out of the Platform. If the User chooses to revoke the erasure/deletion request within the said timeframe, the request will be cancelled, and the account will remain active. In the absence of such revocation, all personal data associated with the account will be permanently deleted, except where required by applicable laws and regulations.

8. CHILDREN’S DATA

Rawa complies with the requirements of the PDPL regarding the processing of children’s data. Rawa collects and processes such data only with verifiable parental or guardian consent, applies the principle of the best interests of the child, and implements appropriate technical and organizational measures to ensure that children’s data is handled securely, confidentially, and solely for the educational purposes described in this Policy. Children’s data is not used for profiling, targeted marketing, or automated decision-making that may affect the child. For the purposes of this Policy, a “child” refers to any individual under the age of 18 years, unless otherwise defined under applicable UAE law.

9. DATA SECURITY

Rawa takes all reasonable measures to secure personal data, including:

  • encrypting data during transmission and at rest;
  • implementing access controls and secure authentication methods; and
  • systems for accessing potential vulnerabilities.

Users acknowledge that despite these efforts, no method of electronic storage or transmission is entirely secure, and Rawa does not guarantee absolute data security.

10. USER RIGHTS UNDER UAE LAWS

Under the UAE PDPL, Users may exercise the following rights:

  • access and obtain a copy of personal data directly provided by them;
  • request correction or deletion of inaccurate or unnecessary data directly provided by them;
  • restrict processing of data under specific circumstances;
  • object to processing for marketing or non-essential purposes;
  • request for deletion/erasure of the account in accordance with this Privacy Policy (in such case, the relevant data shall be deleted except as required for compliance with relevant laws); and
  • such other rights as the UAE PDPL provides.

To exercise these rights, contact Rawa at info@rawalearning.com 

11. CHANGES TO THIS PRIVACY POLICY

Rawa reserves the right to modify this Privacy Policy at any time to reflect changes in legal requirements or operational practices. Any updates will be posted on the Platform, and Users will be notified of significant changes. It is clarified that the continued use of the Platform constitutes acceptance of the updated policy.

12. GOVERNING LAW AND DISPUTE RESOLUTION

This Privacy Policy is governed by the laws of the United Arab Emirates. Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the Sharjah Courts.

13 .CONTACT INFORMATION

For any questions or concerns regarding this Privacy Policy (or questions on its updates/ amendments) or for account erasure/deletion, Users may contact Rawa at:

Email: info@rawalearning.com 

Phone: 0505588727

Address: Sharjah Media City

14. PARTIAL INVALIDITY

If any provision of this Privacy Policy or the application thereof or circumstance shall be invalid or unenforceable to any extent, the remainder of this Privacy Policy and the application of such provision to you or circumstances other than those as to which it is held invalid or unenforceable shall not be affected thereby, and each provision of this Privacy Policy shall be valid and enforceable to the fullest extent permitted by applicable law. Any invalid or unenforceable provision of this Privacy Policy shall be replaced with a provision which is valid and enforceable and most nearly reflects the original intent of the unenforceable provision.

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